Our products are supplied by:

Hanabu Ltd
ul. Sokołowska 9/420
01-142 Warsaw
POLAND
info@hanabu.pl
 
Any order from a customer for Hanabu Ltd is deemed to constitute acceptance of the following terms and conditions. We reserve the right to update our Terms and Conditions and content on our website without any prior notice.
 
DELIVERY
We offer worldwide shipping. Please add your desired item to the basket and proceed to checkout where you will be quoted for a delivery charge for your country. Our products are usually dispatched within 2-3 working days. If you require your goods urgently please feel free to email us and we will try to do our best to help. From time to time we attend trade shows and other events which may delay dispatch times. Please refer to product description for any special delivery annoucements. Customs and Import charges are the responsibility of the buyer and may vary from country to country.
 
SAFETY
All teepees are made using 100% cotton canvas that has been tested by an independent testing company. 
We believe that all children have a right to play, especially imaginative play and whilst our teepees have been designed with safety in mind, it is recommended that children are supervised during play at all times.
For this reason, the curtains at the side window are placed on the outside so that parents can access them, and the front curtains of the teepees do not completely secure so that you can observe your child in play at all times.
 
PLACING AN ORDER
To order your teepee, please use the online basket facility that we have set up for your convenience and chose your preffered payment method. We can also take payment over the phone if this is more convenient for you We reserve the right to refuse to accept your order.
Once your order is placed, a confirmation email will be emailed to you. The address to which we ship will be the one that is used on the order form unless you request otherwise.
Please feel free to email with any enquiries, but be aware that emails sent over the weekend may not get a response until the next working day.
 
PAYMENT PLANS
You have 14 days from when you make the initial instalment of the payment plan to cancel your order and have this part of your payment refunded in full. 
After the 14 days have passed, it is not possible to cancel the plan at this stage and the subsequent payment is exempt from any cancellation rights or refunds.
However in line with distance selling regulations, on receipt of your goods you do have a further 14 days to inspect and return your item if you are not completely satisfied with your order. 
In the unlikely event that goods may be faulty, we will ask that you return these to us and we will replace the item or issue you with a full refund.
It is very important to us that our customers are happy and we ask that should you have any issues with your payment plan, please do contact immediately so that we can work with you to put matters right.
 
PAYMENT & SECURITY
Payment is accepted via online bank transfer, paypal and credit cards (Visa, Visa Electron. MasterCard, MasterCard Electronic, Maestro). Payment is taken in full at the time of ordering.   Once your order has been placed it will be confirmed via email. All transactions are secure by SSL. We use  to collect and process transactions information. For more details please visit: www.bluemedia.eu/offer/payment. In the case of refund concerning transaction done by debit card we will reimburse the money to the bank account tied to this particular card.

CANCELLATION

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail) at

Hanabu Ltd
ul. Sokołowska 9/420
01-142 Warsaw
POLAND
info@hanabu.pl

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your obligation textual change technical change

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any
event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have
supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them overto us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 

SALES AND PROMOTIONS
Hanabu reserve the right to run sales and promotions at any time throughout the year.
On becoming a customer and subscribing to our mailing list you agree to receive our emails regarding future promotions and updates.
Please note that we are not able to offer promotional discounts in retrospect for previously purchased products.
The price you pay at the time of ordering is the price you are happy and agree to pay at that time for your product and we will not refund price differences if the product you have purchased at a higher price is reduced to a lower price during a future sale or promotion.
In the unlikely event that our company has failed you in providing you with the goods you ordered in the time scales provided and at the price you agreed to pay, we will offer you a good will gesture, but under no other circumstance are these given. 
 
PRIVACY
Hanabu is committed to protecting customer privacy and as such all information is considered confidential and will not be sold or shared to third parties.
 
PRODUCTS
All our products are designed by Hanabu. All our products are handmade to the highest quality by our skilled production team.
We reserve the right to display our past collections as inspiration and examples of quality only.
Every care has been taken to ensure that the colours in our images are reproduced accurately but due to constraints of digital reproduction on different web browsers, we cannot guarantee exact colours.
It is recommended that you surface clean or machine wash at 30' only.
Teepees are a standard size of approximately 100cm square at the base and 140cm high.

Payments are serviced by PayLane sp. z o.o. which is located in Gdańsk at ul. Arkońska 6/A3, zip code: 80-387, company number:
0000227278.


Shipment within 3-5 days. * Delivery timings may vary across countries.

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